For enquiries via WhatsApp: 07926 509730
Email Enquiries: Andrea@FitterDays.com
FitterDays
Frequently Asked Questions (FAQs)
To help you find information quickly, FAQs are grouped into three clear sections.
Select the link you require for faster access:
General Information
General Information
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What is a clarity call…?
A clarity call is a free, one-off phone or video conversation of up to 20 minutes, designed to answer your questions that may help you decide which FitterDays service is best for you. They are strictly not treatment calls and cannot be used as such. If you would like to arrange a call to discuss any issues you may be having, please Contact Us to request a call.
2. How do I book an appointment…?
Private Clients
Visit our Services page to choose your service; you will be directed to the registration page where you will complete the Registration Form. Alternatively, if you already know what service you want, visit the Registration page directly. Once your form has been reviewed, we will contact you to confirm availability and next steps.
Corporate Clients
After reading about our Workplace Wellness Day service, you must contact your wellness officer (or equivalent). Please note, all enquiries must be made via this single point of contact (SPOC). They are invited to contact us with your company requirements by clicking the Book Wellness Day button on the Registration page.
In both cases, we promise to respond to all enquiries within 48 hours
3. What methods of payment do you accept…?
Private Clients
Payment details are provided when your booking is confirmed. Currently all payments are made by bank transfer (BACS).
Full payment must be received within 48 hours of confirmation or the slot may be released.
Corporate Clients
Your organisation will be invoiced.
Payment is required in full, via BACS, at least 14 days before your Workplace Wellness Day to secure the date.
4. When is my booking confirmed…?
Your appointment is confirmed only once full payment has been received within the required timeframe and you have received a confirmation message.
Payment not made in full within the specified time will result in the dates released.
5. Under what circumstances can my appointment request be declined…?
In the case of face to face appointments, there are three reasons why your request may be declined or treatment cancelled on the day:
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a. Contraindications to massage and doctor referrals
b. Acute illness
c. Conduct, Behaviour and Intoxication
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a. Contraindications to massage
​All massage clients are required to complete a health consultation form so we can immediately identify any health conditions that may cause potential harm to the patient or therapist as outlined by our insurance company. Such illnesses and conditions include recent cancer treatment, high or low blood pressure, severe bruising, etc.
Doctor Referral Notes
Some health conditions require medical clearance before massage can be given. In these cases, we provide a simple form for you to take to your surgery for your doctor to sign and stamp. They are also encouraged to provide any further guidance such as the amount of pressure to be applied, any areas of the body to avoid, etc.
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In the cases of a doctor referral, appointments cannot be confirmed until the fully completed doctor referral form has been received. In all cases, a stamp from the surgery and signature from the doctor is required.
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Non Doctor Referral Contraindications
​In some cases, such as pregnancy where very specialist training is required, we would not be able to offer massage. In cases such as these, a doctor referral would not be warranted and treatment would not be conducted.
b. Acute Illness
i. In-Person Services
In the interest of health and safety, in-person sessions will be cancelled on the day if you arrive while experiencing:
• colds or flu
• fever
• coughing
• any contagious infection including COVID
These illnesses automatically make the environment unsafe for all concerned and cannot be overridden by a GP letter.
If you become unwell within 3 days of your appointment, the standard cancellation policy applies and the full session fee will be forfeited (studio hire costs will already have been incurred).
You must be fully symptom-free for at least 72 hours before attending an
in person appointment
ii. Online Services
As there is no direct contact between therapist and client, online services are not subject to the same conditions as in – person sessions.
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If you are unwell but able to attend your online appointment, the session will go ahead without issue.
c. Conduct, Behaviour and Intoxication (All Services)
FitterDays reserves the right to refuse or end any session online or in-person, if a client is:
• Intoxicated (alcohol or drugs)
• Abusive, aggressive or disrespectful
• Making sexual, suggestive or otherwise inappropriate comments or requests
• Behaving in a way that is unsafe or inappropriate
• Unable to engage safely in the session for any other reason
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In these circumstances, the appointment will be terminated and 100% of the session fee will be forfeited.
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These boundaries ensure a safe, respectful and professional environment for both clients and the therapist.
Please contact us if you have any questions or queries
6. Do you offer pregnancy massage…?
FitterDays does not offer massage at any stage of pregnancy
7. What is your cancellation policy…?
Private clients:
• More than 5 days’ notice → full refund
• More than 3 days’ notice → 50% refund
• Less than 3 days’ notice → 0% refund
• No-shows → 0% refund
Corporate clients:
• Over 14 days’ notice → full refund
• Within 14 days → full fee applies
This policy protects the therapist’s time and service related costs
8. Are you insured…?
Yes. FitterDays holds full public liability, product liability and professional indemnity (treatment risk) insurance
9. How much are your sessions…?
Please visit our Services page for general pricing and each individual service page for full details.
10. Do you have any special offers…?
Yes. We run special offers throughout the year. Visit our Special Offers page for our latest deals!
11. Do you offer discounts for bulk purchases…?
We offer rewards when clients book multiple massage and Chat & Change sessions
Private clients:
12. What is Manage Your Munch (MYM)?
‘Manage Your Munch’ is a personalised, diary-based weight-management service in which we provide tailored feedback and practical guidance based on your real eating habits.
The service is designed to support sustainable change without cutting out the food and drinks you love.
13. What is the cancellation or refund policy for Manage Your Munch?
​You may cancel Manage Your Munch for a full refund at any time before your food diary and guidance materials are issued.
Once the food diary has been issued, the service is non-refundable, as it includes personalised and proprietary materials.
Your completed food diary must be returned within 14 days of issue. If the diary is not received within this time, the service will expire and no refund will be available.
14. What should I wear for a massage…?
Wear something comfortable. You will be appropriately covered at all times and only the area being treated will be exposed.
15. What if I’m running late…?
Your session will finish at the scheduled end time and the full fee will apply.
16. Are online sessions private…?
Absolutely. FitterDays considers confidentiality to be paramount.
We take our duty of care extremely seriously and no information or part of any discussion will ever be shared with a third party unless required in situations involving health and safety or immediate risk.
17. Can I book an appointment for someone else…?
Yes. You may book a session on behalf of another person; however, all FitterDays terms and conditions must be agreed. Massage clients must complete their own health consultation form.
18. Do you offer home visits…?
Not yet. All massage appointments currently take place at the FitterDays studio in St Albans (Bedford opening soon).
Corporate Clients
19. How many employees can you treat in a half-day…?
Seated chair massage: Up to 6 employees, based on 30-minute appointment slots
20. How far in advance do we need to book…?
Workplace Wellness Days are usually booked at least four weeks in advance
21. How long is each session…?
Each appointment slot lasts 30 minutes; this includes a short consultation, approximately 20 minutes of treatment and changeover time.
22. Do employees need to complete a health form…?
Yes. All participants must complete a short health consultation form and return it at least 14 days before the Wellness Day. These will be made available to the SPOC for distribution
23. What do you need from us on the day…?
A clean, private room, adequate space for the massage chair, a standard chair for the therapist, access to the building, and free or reimbursed parking. Full requirements are provided in the Service Agreement.
24. Can we reschedule our Wellness Day…?
Rescheduling is possible if requested more than 14 days before the booking, subject to availability.
25. How do we pay…?
An invoice will be issued. All payments must be received in full, at least 14 days before the Wellness Day.
26. Can employees book online services…?
Employees are able to purchase online services by following the process for private clients. The company SPOC should contact us directly if your organisation wishes to purchase online services for your clients as part of your wellness programme.