Frequently Asked Questions

(FAQs)

We’ve answered some of the most common questions to help you understand how we work.

If you need anything else, feel free to get in touch

Booking Process

How do I book an appointment...?

Complete the service request form by selecting your preferred service and providing a few details. Once received, we’ll contact you to confirm availability and discuss next steps.

What happens after I submit the form...?

We’ll review your enquiry and get in touch to confirm availability, answer any questions and arrange your booking.

When is my booking confirmed...?

Your appointment is confirmed once full payment has been received and confirmation has been issued.

Payment

How do I pay...?

Payment details are provided once your booking has been arranged. All payments are currently made by bank transfer (BACS).

Do I need to pay in advance…?

Yes. All bookings must be paid in full within the required timeframe to secure your appointment.

Sessions & Delivery

Where do sessions take place...?

Massage and in-person sessions take place at our St Albans studio. Online sessions are also available where appropriate.

Are online sessions available...?

Yes. Many services can be delivered online. This will be confirmed when your booking is arranged.

Do you offer home visits...?

Not at the moment. All in-person sessions take place at our St Albans studio.

Policies

What is your cancellation policy...?

Cancellation terms vary depending on the service and notice period. Full details are provided at the time of booking.

What happens if I am unwell...?

If you are unwell, in-person sessions cannot go ahead. You must be symptom-free before attending. Online sessions can still take place if you feel able.

Can a session be refused or ended...?

Sessions may be refused or ended if it is unsafe to proceed. This includes illness, intoxication or inappropriate behaviour.

Services

How do I know which service is right for me...?

Each service page explains what is included and who it is suitable for. If you’re unsure, simply complete the service request form and we can guide you.

What is Manage Your Munch (MYM)...?

Manage Your Munch is a personalised, diary-based weight management service. It provides tailored feedback and practical guidance based on your real eating habits without cutting out the foods you enjoy.

Corporate Bookings

How many employees can you treat in a day...?

This depends on the session length and schedule. Full details are discussed when arranging your Workplace Wellness Day.

How far in advance do we need to book...?

Workplace Wellness Days are typically booked at least four weeks in advance.

What do you need from us on the day...?

A suitable private space, access to the building and basic setup requirements. Full details are provided during the booking process.

If you don’t see your question here, simply complete the service request form and we’ll be happy to assist