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 Personal Wellness 

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FitterDays provides wellbeing services that support relaxation, clarity and long-term wellness. By booking an appointment, you confirm that you have read and agree to the Terms & Conditions below:​

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1. Bookings & Payments

• All private services are subject to availability

• Appointments are allocated on a first come, first served basis

• For massage services, a completed health consultation form is required prior to treatment

• Bookings are only confirmed once full payment has been received via BACS

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2a. Client Cancellations

• More than 5 days’ notice: 100% refund

• 3–5 days’ notice: 50% refund

• Less than 3 days’ notice: no refund (full session fee applies)

• No-shows: no refund (full session fee applies)

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2b. FitterDays Cancellations

If FitterDays needs to cancel an appointment due to illness or unforeseen circumstances, you will be offered the choice of a full refund or a rescheduled appointment at no additional cost

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3. Refund Method

All applicable refunds will be issued via BACS

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4. Rescheduling

Rescheduling requests are subject to the same notice periods and refund terms as cancellations

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5. Late Arrivals

• Sessions will end at the scheduled time, regardless of arrival time

• The full session fee applies

 

​​​​​​​​​6. Behaviour and Boundaries 

FitterDays operates a zero-tolerance policy towards inappropriate, disrespectful or unprofessional behaviour. This includes, but is not limited to: sexual or suggestive behaviour, intoxication, and the withholding or falsification of health information that may affect the safety of the client or therapist.

 

Any breach of this policy will result in the immediate termination of the session, and the full session fee will apply. The client will be permanently barred from all future FitterDays services, and legal action may be taken where appropriate

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7. Health, Safety & Suitability

•  FitterDays reserves the right to request clarification of any health or safety information provided 

• FitterDays reserves the right to decline, postpone or discontinue a session where, in its professional judgment, it is not safe or appropriate to proceed 

• Clients are responsible for providing complete and accurate health information

• FitterDays cannot be held responsible for any injury, adverse reaction or issue arising from incomplete, inaccurate or withheld information

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8. Online Sessions

• Clients are responsible for ensuring they have a suitable device and a stable internet connection

• If technical issues prevent a client from attending an online session, the session will be treated as a missed appointment and the full session fee applies

• Clients are responsible for choosing a quiet, private space where they will not be disturbed, to protect privacy and confidentiality

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​​​​9. Therapist Rights

• FitterDays reserves the right to refuse, decline or discontinue a session where safety is a concern

• A session may be refused or terminated where a client’s behaviour breaches the Behaviour, Boundaries & Safety policy

• FitterDays may decline a service where required health, safety or personal information is not provided, is falsified or is withheld

• FitterDays may also decline a service where illness, symptoms or circumstances may affect the safety of the client or therapist

• In exceptional circumstances, FitterDays may cancel or reschedule appointments. Notice will be given where reasonably possible

• FitterDays reserves the right to pursue legal action where appropriate

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 10. Confidentiality & Data Protection

•  All client information, including health consultation forms, is treated as strictly confidential

• Client information will only be shared where required by law, where there is a safeguarding concern, or where there is a risk of harm to the client or others

• In accordance with the “UK General Data Protection Regulation (UK GDPR), client data will be retained only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory and insurance requirements. In most cases, this will be up to 7 years following the date of the final treatment

• After this period, all records will be securely deleted

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 11. Liability & Responsibility

• Clients are responsible for providing complete, accurate and up-to-date health and personal information

• FitterDays is not responsible for any injury, adverse reaction or issue arising from undisclosed, withheld, inaccurate or misleading information

• FitterDays is not responsible for circumstances outside its reasonable control, including technical issues affecting online sessions

• Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot be excluded under UK law

 

​​​12. Scope of Practice

• FitterDays services support physical and emotional wellbeing

• FitterDays services are not a substitute for medical treatment, counselling or psychological therapy

• FitterDays does not diagnose conditions or provide medical or clinical advice

• Clients should seek appropriate medical or professional guidance if they have any concerns about their health or wellbeing 

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Agreement

By booking an appointment with FitterDays, you confirm you have read, understood and agree to comply with these Terms & Conditions.  Full details are provided during the booking process.​​​